Terms of Service

1. Agreement to Terms

By accessing or using 11graphs ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, then you may not access the Service.

2. Description of Service

11graphs is a data analytics platform that allows users to:

• Connect to external databases (SQL Server, PostgreSQL, MongoDB)
• Create and execute queries
• Build and customize dashboards with visualizations
• Share dashboards with others
• Manage projects and workspace data

3. User Accounts

3.1 Registration

To use certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate.

4. Acceptable Use

You agree not to use the Service:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent the security features of the Service

5. Subscription Plans and Payments

5.1 Subscription Terms

We offer various subscription plans with different features and usage limits. Subscription fees are charged in advance on a monthly or annual basis, as selected by you.

5.2 Payment Processing

Payments are processed securely through PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Service.

5.3 Automatic Renewal

Unless you cancel your subscription before the end of the billing period, your subscription will automatically renew at the end of each period.

5.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds are provided only as required by law or at our sole discretion.

6. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by 11graphs and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not modify, reproduce, distribute, create derivative works, publicly display, or exploit any part of the Service without our prior written permission.

7. User Content

7.1 Your Content

You retain ownership of all content you create, upload, or submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your User Content solely for the purpose of providing and improving the Service.

7.2 Content Responsibility

You are solely responsible for your User Content. We do not endorse, support, or guarantee the completeness, truthfulness, or reliability of any User Content.

8. Data and Database Connections

When connecting to external databases:

• You are responsible for ensuring you have proper authorization to access connected databases
• You agree to comply with all applicable laws and regulations regarding data access and use
• We store your database credentials in encrypted form, but you are responsible for maintaining secure credentials
• We are not responsible for any data loss or corruption in your connected databases
• You should maintain regular backups of your data

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Liability

IN NO EVENT SHALL 11GRAPHS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to defend, indemnify, and hold harmless 11graphs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: