Privacy Policy

1. Introduction

Welcome to 11graphs ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Workspace and project information
• Database connection credentials (encrypted)
• Queries and dashboard configurations
• Payment information (processed securely through PayPal)

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP address
• Browser type and version
• Pages visited and time spent on pages

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of sensitive data (database credentials, passwords)
• Secure data transmission using SSL/TLS
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure storage infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist us in operating our platform (e.g., payment processors like PayPal)
• When required by law or to respond to legal processes
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to users)

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Export your data in a portable format
• Opt-out of marketing communications

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party sites or services.

10. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: